General terms and conditions | Terms and Conditions
2. General important information
2.1 Presentation of Goods
The products offered on the website www.my-adam-eve.com largely correspond to reality and are presented in a clear and concise manner. However, my-adam-eve is not able to guarantee complete correspondence with reality due to different graphics, screen and printer settings of the customer's screen.
All products ordered from www.my-adam-eve.com are marked with a one-time seal and delivered to the customer. When trying on the item you have ordered, please be careful not to damage the one-time seal, as this is the same as a refund seal. If the one-time seal or refund seal is damaged or removed, we expressly point out that we are not obliged to take back the goods and refund them.
www.my-adam-eve.com expressly points out that the prices and stocks of the products presented in the online shop may have changed at the time of the customer's visit.
3. Conclusion of contract
4. Delivery and Shipping
Unless otherwise agreed with the customer, delivery is made from stock to the delivery address specified by the customer.
4.2 Shipping Costs
The prices stated on my-adam-eve.com at the time of the order are decisive. This is the gross price, which means including the respective statutory sales tax and excluding any shipping costs that may arise.
4.3 International Delivery
4.3.1 Delivery on DDP basis (Delivery Duty Paid)
- Arab Emirates, Australia
- Bahrain, Belgium, Bulgaria
- Denmark, Germany
- Estonia, England
- Finland, France
- Ireland, Italy
- Canada, Croatia
- Latvia, Liechtenstein, Lithuania, Luxembourg
- Malta, Monaco
- Netherlands, New Zealand, Norway
- Poland, Portugal
- Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland
- Czech Republic
- Hungary, United States
4.3.2 Delivery on DDU basis (Delivery Duty Unpaid)
Deliveries to the following countries are handled using the DDU (Delivery Duty Unpaid) service. Please note that the price of goods stated in our online shop does not include duties and taxes. The recipient will be billed separately by the courier service for the applicable import sales tax and any customs duties. Since we cannot estimate these costs, we ask you to contact the responsible customs authority. My-adam-eve.com bears all costs for door-to-door transport, insurance of the goods and the costs for accompanying documents. Please note that you may have to bear any foreign bank charges.
- Maldives, Mauritius, Mexico
- Russian Federation
4.3.3 Delivery to Switzerland and Liechtenstein
Experience has shown that the delivery time to Switzerland and Liechtenstein is 2-3 working days. Please note that we bear any costs for accompanying documents and insurance of the goods. Our item prices include the VAT applicable in Switzerland as well as customs and handling fees, but do not include German VAT. In the case of a return, customs and handling fees can only be reimbursed in the form of a voucher.
4.4 Delivery national
Our deliveries within Germany are always carried out by the DHL parcel service. National shipping (Germany) is €8.50 including free return (return).
4.5 International Shipping Costs & Delivery Time
|delivery country||shipping method||Shipping||delivery time|
|Australia||DHL Standard/Premium||EUR 45.00||7-9 business days|
|Bahrain||DHL Standard/Premium||EUR 45.00||6-8 business days|
|Belgium||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Belgium||DHL Express||EUR 25.00||1-2 workdays|
|Brazil||DHL Standard/Premium||EUR 45.00||12-18 business days|
|Bulgaria||DHL Standard/Premium||EUR 13.00||4-5 business days|
|Germany||DHL Standard/Premium||EUR 8.50||2-3 business days|
|Germany||DHL Express||EUR 19.00||1-2 workdays|
|Denmark||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Denmark||DHL Express||EUR 25.00||1-2 workdays|
|Estonia||DHL Standard/Premium||EUR 13.00||4-6 business days|
|Finland||DHL Standard/Premium||EUR 13.00||4-5 business days|
|Finland||DHL Express||EUR 25.00||1-2 workdays|
|France||DHL Standard/Premium||EUR 13.00||3-4 work days|
|France||DHL Express||EUR 25.00||1-2 workdays|
|Greece||DHL Standard/Premium||EUR 13.00||6-8 business days|
|Greece||DHL Express||EUR 25.00||1-2 workdays|
|Great Britain||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Ireland||DHL Standard/Premium||EUR 13.00||3-4 working days|
|Ireland||DHL Express||EUR 19.00||1-2 workdays|
|Iceland||DHL Standard/Premium||EUR 25.00||4-6 business days|
|Iceland||DHL Express||EUR 34.00||1-2 workdays|
|Italy||DHL Standard/Premium||EUR 13.00||3-4 work days|
|Italy||DHL Express||EUR 25.00||1-2 workdays|
|Japan||DHL Standard/Premium||EUR 40.00||6-8 business days|
|Canada||DHL Standard/Premium||EUR 40.00||5-7 business days|
|Croatia||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Latvia||DHL Standard/Premium||EUR 13.00||3-5 workdays|
|Liechtenstein||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Liechtenstein||DHL Express||EUR 25.00||1-2 workdays|
|Lithuania||DHL Standard/Premium||EUR 13.00||4-5 business days|
|Luxembourg||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Luxembourg||DHL Express||EUR 25.00||1-2 workdays|
|Mauritius||DHL Standard/Premium||EUR 45.00||6-8 business days|
|Maldives||DHL Standard/Premium||EUR 40.00||8-10 business days|
|Malta||DHL Standard/Premium||EUR 13.00||4-6 business days|
|Mexico||DHL Standard/Premium||EUR 40.00||9-14 business days|
|Monaco||DHL Standard/Premium||EUR 13.00||3-4 work days|
|Monaco||DHL Standard/Premium||EUR 25.00||1-2 workdays|
|New Zealand||DHL Standard/Premium||EUR 45.00||8-10 business days|
|Netherlands||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Netherlands||DHL Express||EUR 25.00||1-2 workdays|
|Norway||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Norway||DHL Express||EUR 34.00||1-2 workdays|
|Austria||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Austria||DHL Express||EUR 19.00||1-2 workdays|
|Poland||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Portugal||DHL Standard/Premium||EUR 13.00||4-5 business days|
|Romania||DHL Standard/Premium||EUR 13.00||3-4 work days|
|Russian Federation||DHL Express||EUR 45.00||2-3 business days|
|San Marion||DHL Standard/Premium||EUR 13.00||2-3 value days|
|Sweden||DHL Standard/Premium||EUR 13.00||3-4 work days|
|Sweden||DHL Express||EUR 25.00||1-2 workdays|
|Switzerland||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Switzerland||DHL Express||EUR 25.00||1-2 workdays|
|Serbia||DHL Standard/Premium||EUR 35.00||4-7 business days|
|Singapore||DHL Standard/Premium||EUR 40.00||3-5 workdays|
|Slovak Republic||DHL Standard/Premium||EUR 13.00||3-4 value days|
|Slovak Republic||DHL Express||EUR 25.00||1-2 workdays|
|Spain||DHL Standard/Premium||EUR 13.00||4-5 business days|
|South Africa||DHL Standard/Premium||EUR 45.00||8 to 12 business days|
|Czech Republic||DHL Standard/Premium||EUR 13.00||2-3 business days|
|Turkey||DHL Standard/Premium||EUR 35.00||3-9 business days|
|Ukraine||DHL Standard/Premium||EUR 13.00||9-11 business days|
|Ukraine||DHL Express||EUR 25.00||1-2 workdays|
|Hungary||DHL Standard/Premium||EUR 13.00||3-4 work days|
|United Arab Emirates||DHL Standard/Premium||EUR 40.00||6-8 business days|
|United States||DHL Standard/Premium||EUR 40.00||6-8 business days|
|Cyprus||DHL Standard/Premium||EUR 17.00||9-11 business days|
4.6 Special Shipping Method
If the customer (orderer) requests a special type of shipping (e.g. express delivery), he shall bear the additional costs incurred for this in accordance with the valid DHL price list. The transport risk is transferred to the customer when the goods are handed over to the carrier, unless the orderer (customer) is a consumer and the order represents a purchase of consumer goods for him.
5.1 Advance transfer (payment in advance)
The advance transfer must be made immediately after completing the order. The acceptance of the contract as well as the dispatch take place only after receipt of payment. If my-adam-eve.com does not receive the transfer of the purchase price and shipping costs within 5 working days of the order, my-adam-eve.com is entitled to cancel the order.
If you select the PayPal payment method during the ordering process, you will then be forwarded directly to PayPal's own website. If you do not have a PayPal account, you have the option of opening one during the payment process. For more information, please visit www.PayPal.com .
5.3 Credit Card
The information required for credit card transactions, such as the card number, cardholder, expiry date, etc., is automatically forwarded in encrypted form, without my-adam-eve.com or third parties having any access to it. This financial information will never be used again, except for refunds on any returns. Please note that this is a direct debit.
5.4 Method of Payment
Depending on the country from which you place your order, we accept the following payment methods:
|delivery country||currency||Payment in advance||PayPal||Visas||Visa debit||
|MasterCard Debit||American Express|
|European countries outside the EU||EUR||✓||✓||✓||✓||✓||✓|
|rest of the world||EUR||✓||✓||✓||✓||✓||✓|
Offsetting by the customer is excluded unless the counterclaim has been legally established, is undisputed or ready for a decision, or includes a claim for compensation based on the costs of remedying defects from the same contractual relationship.
5.6 Right of retention
A right of retention and a right to refuse performance of the buyer with the exception of undisputed, legally established counterclaims or claims for the removal of defects from the same contract are excluded in commercial transactions.
6. Retention of Title
7. Liability & Warranty
The statutory provisions apply to claims due to defects in the delivered goods, with the exception that a claim for damages due to defects only exists in accordance with 7.3 below. Illustrations, technical data, drawings, information, descriptions of weight, dimensions and performance contained in circulars, advertisements, brochures, catalogs or price lists are of a purely informative nature. my-adam-eve.com assumes no liability for the correctness of this information.
7.2 Statute of Limitations
The limitation period for statutory claims for defects is 2 years and begins on the date of delivery (receipt) of the goods by the buyer. We ask that you report a visible manufacturing, material or transport defect immediately, but this is not a prerequisite for the effective assertion of warranty claims.
If there is a defect subject to warranty, you are entitled within the framework of the statutory provisions to demand subsequent performance, to withdraw from the contract after failed subsequent performance, to reduce the purchase price or, in the event of fault on the part of my-adam-eve.com, to claim damages. We are only liable for damage other than damage to life, limb and health if this is due to intentional or grossly negligent action or culpable violation of a material contractual obligation (so-called "cardinal obligation", this means such an obligation, the fulfillment of which requires the proper execution of the contract contract is made possible in the first place and on the observance of which the contractual partner regularly relies and may rely) by us or our vicarious agents (e.g. the delivery service).
8. Withdrawal & Returns
8.1 Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must send us a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
8.2 Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract.
For this repayment, we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us, my-adam-eve.com, immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of revocation
8.3 Voluntary Right of Return
Irrespective of your statutory right of withdrawal, we, my-adam-eve.com, offer you the option of returning all products to us within 14 days of receipt of the goods without giving a reason. However, this right of return only applies to unworn, unwashed and flawless products from which all labels (hang tags, one-time seals, etc.) have not been removed.
We will bear the costs of returning the goods, provided the following provisions are observed. The return of the goods takes place exclusively with the shipping service provider through which the package was delivered (DHL), whereby the waybill or return slip in the package must be used. Your package comes with all the documents that can help you with the return. In the event of a return, a credit will be made to your account, with any losses due to currency fluctuations not being reimbursed. Please note that we can only accept returns from the respective delivery country. This means that if the delivery was made to Italy, for example, the return may only be made from Italy.
83209 Prien am Chiemsee
9. Final Provisions
9.1 Governing Law
German law applies exclusively to all legal disputes arising from or in connection with the purchase contract, excluding the UN Sales Convention (CISG).
If the customer is a merchant, a legal entity under public law or a special fund under public law, Rosenheim is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.
9.3 Invalid Terms and Conditions
Should one or more of these provisions be or become invalid, this shall not affect the validity of all other provisions or agreements. Instead of the invalid provisions, the corresponding statutory provisions apply.
83209 Prien am Chiemsee